Exchanges and Refunds Policy
JacquesLastCall.com
Return Policy & Return Shipping
We will gladly accept regular priced purchases within 14 days of receiving your order as long as it is not a FINAL SALE item (50% off or greater). Returned items must be in original condition (not worn, not washed, not altered) and all original tags must be attached. We strive to make sure that our customers are happy with their goodies and hate these refund windows. It allows us that we have a chance to sell the product before the season ends.
Items returned without tags or not in original condition will not qualify for a refund.
Whether you shop in-store, online or are a gift recipient, if one of our garments fails to live up to reasonable expectations in any way, we invite you to return it. Whether we need to repair it, replace it or refund your money, we will happily do whatever is required to give you satisfaction.
We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us.
Returns:
Just send us an email to customercare@jacqueslastcall.com and we will be able to assist you with the return. For U.S customers, we suggest to inquire and read below for the instructions first before anything.
A $15 Shipping and Handling Fee will be deducted for each returned package
- Items must be returned new, unworn and in the condition in which they were received. If the items in question are not in resalable condition, we reserve the right to decline a return or exchange if the item does not meet our standards.
- If we identify an unusual or unreasonable return patterns, we may restrict or refuse future transactions.
Exchanges
To exchange an item, please return the item you wish to exchange, you can reach out to us and we can take care of an exchange for you with no issues, 1-877-393-2789. All exchanges are subject to stock availability in the store. Send us an email at customercare@jacqueslastcall.com.
Refunds
Your refund will be processed within 5-7 business days of receiving your return and will be credited to the original payment method. Your bank or credit card issuer may require additional days to process the credit before posting to your account.
Shoes are not to be worn nor used and must be returned in their original box. The original box is considered a whole part of the product and for this reason they can not be either damaged or used as single external packaging.
Check that all original labels, in fabric or pending, are perfectly intact and that these are not removed from the garment. Otherwise, we can not assure to accept the returned item because it may no longer be suitable to sell. Shipping charges may be applied to the returning product.
Items coming from the U.S are to be sent back using USPS. Make sure to mark in the description of the Waybill that "Canadian Goods Returning" so no duties or taxes will be applied. No returns are to be sent back with UPS. We are not responsible for any duties or taxes associated with U.S returns. Mark all returns valued at $0 so there are no charges associated on the return.
Items marked at 50% off or greater “Final Sale” (50% off and greater) will not be accepted for return or exchange.
